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Reviewing your order I am troubled as it was a fairly severe technical issue which resulted in your being sent an extra graphics pad.
The order clearly shows that you ordered two, but just as clearly shows that we charged you for three, which is what we sent.
Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.
They're somebody that needed a job, and they took this one. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer. My experiment buying an i Pod from them last year went well, and I've ordered a few other things here and there.